Can't find your username and password?

First, make sure you're using the correct username/password combination. Second, make sure that there are no spaces before and after your username/password in the entry fields. Third, check that your email was spelled correctly because this will all factor into keeping your account secure. Passwords are all case sensitive, so please be sure to use the correct case when entering your password. If you're still having trouble, try clearing your browser cookies.

Here is how to clear cache using a Mac computer: Command + Shift + R (2 to 3 times) or try using a new browser window i.e. chrome, Firefox, etc.

Here is how to clear cache using a PC (on a Windows computer): On the Tools menu, click Internet Options. On the General tab, in the Temporary Internet Files section, click the Settings button. Under "Check for newer versions of stored pages:" click the "Every visit to the page" button.

If you are still having issues after reviewing and trying these steps please email or chatting on your platform with our Customer Service Agents.

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